Effectively managing a company staff of any size requires efficient controls and policies be in place to avoid nono-productive time. The best way to implement this solution is having the right software in place to track time, absences, and properly schedule your labor. Tangoline's workforce management solutions allow you to forecast labor and workload demand, define and assign schedules to meet business objectives, capture time worked, absences and other labor data, track adherence to schedules and productivity, and adhere to labor legislation.

Tangoline Cost Accounting Software provides the framework and features to analyse profitability by using a combination of traditional managerial accounting and activity-based costing, giving you valuable financial information not generally available through traditional accounting methods.

• Automatically capture direct revenue and costs, and assign values to indirect costs
• Perform "what-if" analysis on different assumptions
• Support multiple business processes and accounting standards while maintaining complete financial integrity for any size corporation
• Extend business processes to interact with business partners

• Identify value-added and non-value-added processes and activities
• Target and eliminate waste and inefficiency
• Improve overhead allocation methods
• Precisely analyze and control costs
• Evaluate profitability by customer and product line
• Project future results based on assumptions
• Reduce overhead expense
• Increase revenue

Tangoline Buyer Interface enables you to adopt lean procurement processes, effectively managing order, customer, supplier, and inventory from a single, intuitive source.

• Highlight changing supply conditions that require immediate attention
• Single access point to view order, inventory, replenishment, supplier, and customer information
• Personalized, custom workspace
• Proactively identify emerging issues and address them before they impact operations or customer requirements

Liquidity management is critical to the financial health of any company. All organizations must have real-time visibility into their global cash position to accurately forecast cash requirements, ensure liquidity and optimize the use of cash by investing it appropriately. Tangoline’s Cash Management enables any organization to monitor and forecast cash requirements, perform automated bank reconciliations, distribute payments efficiently and securely, and automatically generate accounting entries. Cash Management's straight-through payment processing feature, Financial Gateway provides a single platform for seamless communication between banks, financial institutions, and corporations to process all payments and receipts.

Features:

• Improve bottom line by accurately forecasting long-term cash requirements with information directly from Receivables and Payables
• Improve cash positions by using intraday cash capabilities
• Increase efficiency by automating manual processes; cash positioning, cash forecasting, and bank reconciliation

• Gain visibility into real-time cash positioning with cash position analytics through treasury dashboards and cash sweep
• Improve performance by executing investment transaction for surplus funds
• Improve return on investment by effectively managing idle cash through cash sweep and cash pooling

In truly customer-centric companies, every person within the organization has a deep understanding of the customer within the context of their role. Executives strategically understand customers and their value to the company, including overall satisfaction and overall profitability of each key customer segment. Managers track real-time operational metrics on the day-to-day activities of their teams. And front-line users—customer service representatives, sales representatives, and marketers—receive proactive alerts and embedded analysis to help them interact with customers in the most profitable manner.

Tangoline CRM Analytics provides closed-loop visibility to customer behaviours and interactions throughout the entire customer lifecycle, giving you the information you need to interact with your customers based on their needs and the value they represent to your company. Now you can strategize, plan, and measure marketing, sales, and support activities that drive profitable long-term customer relationships.

Features:

Marketing: Use CRM Analytics to determine the effectiveness of marketing campaigns, predict future customer trends, and identify specific customer segments including up-sell opportunities, unprofitable customers, and customers likely to defect.

Sales: Use CRM Analytics to measure the effectiveness of initiatives and incentive programs in meeting overall sales goals, understand the health of the pipeline, track the performance of the sales team, and allocate resources based on customer value and needs.

Service: Use CRM Analytics to analyze call center interactions, determine the cost-to-service ratio per customer segment, and deliver the most appropriate levels of service.

Tangoline's integrated Customer Relationship Management (CRM) solution is a set of applications that give you information-driven sales, service, and marketing. Tangoline CRM is built on an open, standards-based architecture that streamlines business processes, improves data quality, and allows all your key divisions to draw from the same source of data. With Tangoline CRM, your company owns the single best tool for customer success—accurate information.

Tangoline CDI is a solution that enables organizations to centralize information from heterogeneous systems, creating a single view of customer information that can be leveraged across all functional departments and analytical systems.

Fetures:

• Enhance the Customer Experience to provide targeted, differentiated customer service and relevant information
• Improve Cross-Sell and Up-Sell Efforts with a complete picture of the existing customer relationship
• Raise the Reliability of your Data with proven, purpose-built data quality

Tangoline CDI is designed to perform as a source of clean, complete, distinct and accurate customer data for the entire organizational enterprise. The primary roles of our CDI are:

• Consolidate & govern a unique, complete and accurate set of Master Customer information from across the enterprise.
• Track & maintain changes over time; enhance and deepen the context.
• Distribute this information as a single point of truth to all operational & analytical applications just in time

Tangoline Financial Analyzer is a dynamic solution that enables management to do what has not been done before. The office of the CFO can now proactively assess the financial position as the financial period progresses and greatly improve the bottom line.

• Capitalize on business opportunities and limit exposure areas by leveraging the power of real time financial data and make decisions before the close
• Proactively assess the financial position through real time simulations of the financial pipeline, internal reorganizations, financial structure changes and regulatory requirements
• Leverage the power of in-memory technology to view and execute large simulation models using large volumes of data
• Compare and analyse multiple simulations at once and share results with executives and business stakeholders to manage the business and the bottom line

Healthcare systems around the world are in crisis. Reduced medical expenses reimbursement, aging baby boomers, and increased regulatory requirements are requiring healthcare organizations do more with less. In order to survive, these organizations must identify where their money is being spent and how to balance the quality of care with cost-cutting initiatives. This requires executives and department managers to have visibility into financial, clinical, operational, and qualitative information that can be used to make the most effective decisions.

Features:

Healthcare Metrics and KPIs

• Tangoline Healthcare Scorecard includes more than 70 industry-specific metrics and KPIs that deliver the information needed to improve the entire decision-making process within a healthcare organization. If additional KPIs are needed, Tangoline Healthcare Scorecard can be used with other scorecard products, such as Tangoline Staff Management Software that provides additional HR metrics like benefits compensation ratio.

Continuous Performance Measurement

• Provide quick and simplified views of your organization's strategic objectives and associated measures, including history, trends, targets, assessment rules, cause-and-effect relationships, free-form comments, and several other analytical and graphical viewing options.
• Improve your time-to-value by leveraging a comprehensive set of predefined, industry-specific KPIs based on real-time data.
• Identify problem areas with automatic notifications that trigger when actual results move out of defined tolerance ranges for selected KPIs.

Enterprise wide Performance Measurement

• Distribute individual scorecards to everyone in the enterprise, so that all the users in the organization can see how they are personally contributing to the overall success of the company
• Clearly articulate and communicate strategic objectives with strategy maps.
• Drive accountability through your organization using hierarchical KPIs and user-defined targets to cascade and communicate objectives.

Personalized Performance Measurement

• Enable non-technical users to create a dashboard of metrics that matter to them by using a simple, three-step wizard.
• Share dashlets with other users through our portal, or with any other Web Services for Remote Portlets (WSRP)-compliant portal vendor.

Tangoline Help Desk enhances the overall speed and quality of internal support operations by optimizing the efforts of your help desk staff and providing comprehensive process automation. With our Help Desk, you can leverage real-time enterprise data to provide faster, more accurate internal support, maximize employee productivity, monitor service performance, and control service costs.

Features:

• Achieve a 360-degree view of the employee, allowing the agent to quickly and easily determine the correct solution to the employee's query or issue.
• Determine the best resolution to a problem with a robust search engine delivering solutions weighted, ranked, or scored by accuracy.
• Use skills-based routing to automatically identify the agents who are best suited to solve specific issues.
• Access a central repository of diagnostic tools such as trouble-shooting scripts, problem-solving techniques, and agent-recommended solutions.
• Manage correspondence to employees or contacts.
• Shortcut data entry with quick codes that populate the category, specialty type, and details fields, increasing your agents' productivity.
• Receive, classify, route, answer, and respond to customers efficiently with email response management and chat.
• Leverage self-service to allow workers to create cases and search the knowledge base for efficient problem resolution.

Tangoline Marketing Analytics allows your organization to obtain maximum results from your marketing investments by providing your entire marketing team with a complete, up-to-the-minute picture of customer preferences, buying behavior, and profitability.

Features:

• Track and measure campaign effectiveness in real time
• Measure return on marketing programs to optimize marketing mix and spend
• Understand customer needs, buying patterns and uncover new revenue opportunities
• Develop closer, more valuable customer and prospect relationships and improve marketing effectiveness.

Campaign Performance Management Tangoline Marketing Analytics has extensive pre-built capability for monitoring the success of email campaigns, including number of emails delivered, open rate, bounce-backs, and offer effectiveness. Marketers can adapt their marketing approach in real time and swap out offers that do not elicit high response rates.

Customer Profitability Analytics Tangoline Marketing Analytics provides information on which products customers are likely to buy and insight into which products may make effective bundles Proactive Intelligence Tangoline Marketing Analytics proactively delivers insight ensuring all analytics users always have the latest information they need to make informed decisions Pre-built data models and metrics Tangoline Marketing Analytics includes pre-built data models, more than 80 metrics, and best practices - enabling organizations to implement more quickly, with less risk, and at a fraction of the cost required to build traditional business intelligence (BI) solutions